Ku89 Terms & Conditions — Your Complete Guide to Rights and Responsibilities

1General Terms

Ku89 is an online gaming and Sports Betting platform serving residents of Bangladesh and other approved countries. These terms and conditions constitute a legally binding agreement between ku89 and the user.

• Users must be at least 18 years of age to use this platform.
• Ku89 reserves the right to modify the terms of service at any time.
• In the event of a dispute, ku89's decision will be considered final, though a review process will be available in the interest of fairness.
• Ku89 does not support any activity that violates the applicable laws of Bangladesh.
• Any form of fraudulent activity on the platform is strictly prohibited.

2Account & Registration

When creating an account on ku89, you are required to provide accurate and complete information. Registering with false details may result in account termination without a refund.

• Each person may hold only one account. Multiple accounts are not permitted.
• The name, address, and payment details provided at registration must all belong to the same individual.
• Ku89 may request a national ID or other documents for identity verification purposes.
• Keeping your account password confidential is entirely your responsibility.
• Your account must not be shared with or used by any third party.
• Email or phone number verification is mandatory after registration.

3Deposits & Payments

Depositing at ku89 is easy — just use bKash, Nagad, or Rocket. All deposits are credited to your account instantly.

• A minimum deposit amount applies — see details On the payment page here.
• There are no additional charges for deposits.
• The payment method used for deposits must be registered in your name.
• Deposits from third-party mobile banking numbers are not accepted.
• Please keep your transaction ID for reference in case of any deposit-related issues.

4Withdrawal Policy

Ku89 offers fast and reliable withdrawals. Withdrawal requests are typically processed within 30 minutes to 24 hours.

• Account verification must be completed before a withdrawal can be processed.
• The deposit and withdrawal method must be the same (same bKash/Nagad number).
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Ku89 may temporarily place a hold on withdrawals in cases of suspicious activity.
• Additional identity verification may be required for large withdrawal amounts.
• If a withdrawal is declined, the reason will be provided and you will have the opportunity to reapply.

5Bonuses & Promotions

All bonus offers at ku89 are subject to specific terms and conditions. Please read them carefully before claiming any bonus.

• The welcome bonus applies to first-time deposits only.
• Each bonus has its own wagering requirement — details Promotions Page here.
• Claiming bonuses across multiple accounts from the same household or IP address is strictly prohibited.
• Bonus balances cannot be withdrawn directly — they become withdrawable only after the applicable wagering requirements have been met.
• Ku89 reserves the right to cancel or modify any promotion.
• The bonus will be automatically cancelled upon expiry.

6Prohibited Activities

The following activities are strictly prohibited on the ku89 platform. Any violation of these rules will result in permanent account termination.

• Attempting to access or hack another user's account.
• Using bots or automated software for gaming or betting.
• Opening multiple accounts to take advantage of bonus offers.
• Money laundering or suspicious financial activity.
• Attempting to manipulate game outcomes.
• Threatening or abusive behavior toward other players.
• Attempting to verify an account using a false identity or fraudulent documents.

7Responsible Gaming

Ku89 firmly believes gaming is a form of entertainment — not a source of income. We genuinely care about the mental and financial well-being of all our players.

• Deposit Limits: Set your own daily/weekly deposit limits at any time.
• Cooling-Off Period: You can take a break from gaming for a set period of time.
• Self-Exclusion: An option is available to temporarily suspend your account entirely.
• Allowing anyone under 18 to participate in gaming is strictly prohibited.

8Account Closure & Suspension

Ku89 may suspend or permanently close an account without prior notice in the following circumstances.

• If evidence of a terms and conditions violation is found.
• Engaging in fraudulent or deceptive activities.
• If money laundering is suspected.
• Operating multiple accounts.
• Clear evidence of bonus abuse.

Prior to account closure, balance information will be recorded and any real-money balance (excluding bonuses) will be returned accordingly.

9Privacy & Data Protection

Ku89 follows international privacy standards when collecting and using your personal data.

• Your information is never sold to third parties.
• Relevant data is analysed to improve our services.
• Information may be disclosed to authorities where required by law.
• All data is stored on encrypted servers.

For more details, visit our Privacy Policy here.

10Limitation of Liability

Ku89 is not liable for the following.

• If a game or bet is interrupted due to internet connectivity issues.
• If account information is compromised due to the user's own negligence.
• If a payment is delayed due to a third-party technical error.
• If the platform is unavailable during scheduled technical maintenance.

11Dispute Resolution

Any disputes between ku89 and a user will be resolved through the following process.

• You must first contact the support team directly and attempt to resolve the issue before escalating.
• If the issue remains unresolved through support, a formal written complaint may be submitted.
• Ku89 will respond to written complaints within 7 business days.
• In disputes regarding game outcomes, server logs will be treated as the definitive evidence.
• The amount in dispute may be placed on hold in the account while the matter is being reviewed.

12Contact

If you have any questions or comments about these terms, please don't hesitate to get in touch with us.

• Email: support@ku89.im
• Live Chat: Help Center Chat with us directly from
• Response time: typically within 24 hours.